Jacksonville University  Swisher Library Rm 328

Software Integrations

Problems with Blackboard?

Blackboard Online/Telephone Help - Available 24/7


We should always be your first line of defense with issues that come up when using Black Board. If it is an immediate issue, please give us a call.

Phone: 844-348-1615
Website / Chat - (Click to Access)

If you need further assistance with Blackboard, please do not hesitate to reach out for assistance.

Academic Technology

* On-site Help with Blackboard and Microsoft Applications
Located in the Swisher Library / Rooms 327 and 328

Mr. Matthew Pate, M.S. - Learning Technology Administrator
Phone: 904 256-7522
E-mail: mpate1@ju.edu
Respondus
Respondus 4.0
Respondus
Respondus Lockdown Browser
Respondus
Respondus Monitor
TurnItIn
TurnItIn
IDEA Survey
IDEA Course Evaluations
Microsoft Office 365
Microsoft Applications

Respondus 4.0

If you are in need of Respondus 4.0, please contact Dee Thornton at dthornt@ju.edu or 1 904 256-7972.

is a Windows-based authoring tool that makes it easy to create and manage exams for Blackboard Learn and Canvas.

Authoring Features


- Distinct user environments for Blackboard Learn and Canvas
- Create exams and assessments offline using a Windows
   interface
- Supports up to 15 question types, including calculated and
  algorithmic formats
- Import questions from MS Word (including embedded images),
  rich-text, QTI, and tab/comma delimited formats
- Access to thousands of Respondus-compatible publisher test
  banks
– FREE to instructors who adopt a participating textbook

Preview, Publish, and Printing Features

- Preview questions before publishing them to the LMS
- Publish exams and assessments directly to an online course
  (media files are automatically uploaded)
- Determine point values and exam settings offline
- Print exams/surveys directly from Respondus, or save files to
  MS Word or rich-text format

Retrieval and Reporting Features


- Retrieve exams from Blackboard and Canvas, complete with
  media files
- Retrieve custom reports, such as student scores, summary
  statistics, and answer distributions
- Download answer databases for quizzes or surveys and save
  them in an Excel-compatible format
- Archive and restore exam/survey projects (including media
  content) with one click — ideal for providing a colleague with a
  ready-to-use exam

System Requirements


Operating System
Windows 11, 10, 8
Memory - 32 MB RAM minimum
Hard Disk Space - 10 MB of free hard disk space for program files
Monitor - 1024x768 or 1280x720 minimum resolution
Download Time - The file size is approximately 10 MB.
Learning Management System
Respondus 4.0 is compatible with the following learning management systems and industry standards:
- Blackboard Learn 9.X
- Instructure Canvas

Installation


Office Computers: Contact IT at helpdesk@ju.edu and request the Respondus 4.0 software installation on your office computer. Be sure to include your Building, Office Number, and Computer Number.

Home Computers: Log into MyJU. Refer to the Academic Technology, Respondus page. The software and password information is included.
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CHROMEBOOK ISSUES WITH RESPONDUS


Below is info for students using chromebooks to install lockdown browser - Installing the Chromebook Extension

To install the new extension to a student-owned Chromebook, students will need to use the regular LockDown Browser installation link for your school (they will NOT be able to search for the app directly from the Chrome web store.) The LockDown Browser installation link will direct students to the Chrome web store, at which point they should select “Add to Chrome” to install the LockDown Browser Extension.

INSTALLATION LINK

Respondus Lockdown Browser

Respondus LockDown Browser is a locked browser for taking tests in Blackboard Learn and Canvas. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a Blackboard or Canvas test requires that Respondus LockDown Browser be used, you will not be able to take the test with a standard web browser. LockDown Browser should only be used for taking Blackboard or Canvas tests. It should not be used in other areas of Blackboard or Canvas.
Features

- Assessments are displayed full-screen and cannot be 
  minimized
- Prevents access to other applications including messaging,
   screen-
   sharing, virtual machines, and network monitoring
   applications
- Print, Print Screen and screen capture functions are disabled
- Copying and pasting anything to or from an assessment is
   prevented
- Right-click menu options, function keys, keyboard shortcuts
   and task
   switching are disabled
- An assessment cannot be exited until the student submits it for
  grading
- Browser menu and toolbar options are removed, except for
  Back, Forward, Refresh and Stop
- Assessments that are set up for use with LockDown Browser
  cannot be accessed with other browsers
- Supports screen readers

INSTALLATION OF THE LOCKDOWN BROWSER

LockDown Browser must be installed to each computer (Windows or Mac) being used to take a test. Follow the onscreen instructions to complete the install: http://www.respondus.com/lockdown/download.php?id=261850125


Taking a Test Using LockDown Browser - Bb Learn

1. Close all programs, unless one is used to connect you to the
     Internet.
2. Locate the “LockDown Browser” shortcut on the desktop and
    double-click it. (For Mac users, launch “LockDown Browser”
    from the Applications folder.)
3. If prompted, either close a blocked program (e.g. screen
     capture, instant messaging) by choosing Yes. Or, close
     LockDown Browser and close the blocked program
     before restarting.
4. Login to your Blackboard.
5. Navigate to the test and select it.
6. If the instructor requires a test password, a new window will
    appear asking for the Exam Password. Enter the password
    and click Begin Exam.
7. The test will then start. (Note, once a test has been started
     with Respondus LockDown Browser, you cannot exit until the
     Submit button is clicked.)

Taking a Test Using LockDown Browser - *Bb Ultra

1. Login to your Blackboard.
2. Navigate to the test and select it.
3. Once the test is selected, Respondus Lockdown Browser will
    automatically open and prompt you to start to test. 
4. If the instructor requires a test password, a new window will
    appear asking for the Exam Password. Enter the password
    and click Begin Exam.
5. The test will then start. (Note, once a test has been started
    with Respondus LockDown Browser, you cannot exit until the
    Submit button is clicked.)

*It is no longer required to launch the Lockdown Browser first in Bb Ultra.

Respondus Monitor

Respondus Monitor is a companion application for LockDown Browser that uses webcam and video technology to prevent cheating during online exams. Respondus Monitor integrates seamlessly with learning management systems, and is ideal for non-proctored testing environments.
System Requirements (Students)

- Windows: 10, 8, 7
- Mac: OS X 10.10 or higher
- iOS: 7.0+ (iPad only)
- Adobe Flash Player (bundled with the LockDown Browser
  installation)
- Web camera (internal or external) & microphone
- A broadband Internet connection

Using Respondus Monitor (Students)
You may be required to use LockDown Browser with a webcam, which will record you during an online, non-proctored exam. (The webcam feature is referred to as “Respondus Monitor.”) The computer requirements are listed above. If an exam requires LockDown Browser and a webcam, the guideline in Respondus LockDown “Taking A Test Using LockDown Browser” section. At this point the Startup Sequence for the webcam begins.

- You will first need to review and agree to the Terms of Use.
- The Webcam Check will confirm that your webcam and 
  microphone are working properly. The first time the Webcam
  Check is performed on a computer, Adobe Flash Player     
   will require you to select Allow and Remember.
- The remaining steps of the Startup Sequence will depend on
   settings chosen by Jacksonville University and/or your
   instructor. Follow the instructions and note your
   progress along the top of the screen.
- If you encounter a problem, select the It’s not working link for
   troubleshooting tips.
- The test will begin after the Startup Sequence is complete. You
   cannot exit LockDown Browser until the test is submitted for
   grading.

Click (or touch) the screen recording video to make it the primary playback window. The rows of thumbnail images that appear below also switch to the screen recording view. Repeat this process to make the webcam video the primary focus again.


Academic Technology
Office Location
  • Carl S. Swisher Library
  • Jacksonville University
  • 2800 University Blvd. North
  • Jacksonville, FL 32211
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